As technology professionals, we live in an interruption-driven world — responding to incidents is part of the job. All our other job duties go out the window when a new issue hits the desk. Having the right information and understanding the part it plays in the organization is key to handling these incidents with speed and accuracy. This is why it’s critical to have the ability to compare apples-to-apples when it comes to the all-important troubleshooting process.
I’ve been thinking recently about complete stack monitoring and how a good solution should be like a teenager – it can primarily take care of itself, but occasionally needs to have someone step in and give it direction.